Privacy policy

Privacy Policy

Stacey Head Enterprises Pty Ltd trading as she wear (ABN 50 606 024 980) (“she wear”, “we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and share your personal information when you shop with us online, visit our Hamilton store or otherwise deal with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect
Depending on how you deal with us, we may collect:

  • Contact and order details, such as your name, delivery and billing address, email, phone number and order history
  • Fit and product information, such as your shoe size, width and fit preferences, including through our fit quiz, virtual fittings, in store fittings and customer care
  • Reviews, survey answers, feedback and messages you send us, including chats with our website AI assistant
  • Website and device information, such as your IP address, device, browser, the pages you visit and how you use our site
  • Your marketing preferences

If you choose to tell us about a foot condition, pain or injury so we can help with fit, we’ll only use it for that purpose and never for advertising.

Payments are processed securely by our payment providers. We don’t see or store your full card details.

2. How we collect it
We collect information directly from you (for example, when you order, sign up, take our fit quiz, chat with us or visit our store), automatically through cookies and similar technologies when you use our website, and from third parties such as payment providers, couriers and social media platforms when you interact with us there.

3. Why we use it
We use your personal information to:

  • Process and deliver your orders, and handle returns, exchanges and warranty claims
  • Process payments and help prevent fraud
  • Give you fit and product advice
  • Respond to your questions and requests
  • Send you news and offers (if you’ve opted in)
  • Show you relevant ads on other websites and social media
  • Improve our products, website and service
  • Run our business, including reporting and meeting our legal obligations

4. Who we share it with
We don’t sell your personal information. We share it only with trusted providers who help us run our business, such as:

  • Shopify, which hosts our online store
  • Payment providers
  • Couriers and delivery partners
  • Email and SMS marketing platforms
  • Review, survey and fit quiz tools
  • Advertising and analytics providers
  • Our website AI assistant provider
  • Professional advisers, such as our accountants and lawyers
  • Government agencies or law enforcement, where required by law

5. Overseas storage
Many of our providers store or process data outside Australia, including in the United States and Canada. We take reasonable steps to make sure they protect your information appropriately.

6. Our website AI assistant
Our website includes an AI powered assistant to help answer your questions. If you chat with it, your messages and its responses may be stored and processed by our AI provider, including overseas, and reviewed by our team so we can help you and improve our service. Please don’t share payment details or other sensitive information in the chat.

7. Automated decisions
We don’t use automated systems to make decisions that significantly affect your rights or interests. Decisions about refunds, returns and warranty claims are made by our team.

8. Marketing
We’ll only send you marketing emails or SMS if you’ve opted in. You can unsubscribe at any time using the link in our emails or by contacting us. We’ll still send you messages about your orders.

9. Cookies
Our website uses cookies, which are small text files stored on your device. They help our site work properly (like remembering your cart), help us understand how people use our site, and help us show you relevant ads. You can disable cookies in your browser settings, but some parts of our site may not work properly if you do.

10. How we keep it secure
We take reasonable steps to protect your personal information, including secure website connections, limiting access to team members who need it, and using reputable providers. No system is completely secure, but if a data breach is likely to cause you serious harm, we’ll notify you and the Office of the Australian Information Commissioner as required by law.

11. How long we keep it
We keep your information for as long as we need it for the purposes above and to meet our legal obligations (for example, tax records). After that, we securely delete or de-identify it.

12. Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We may need to verify your identity first, and we’ll usually respond within 30 days.

13. Complaints
If you have a concern about how we’ve handled your personal information, please contact our Privacy Officer using the details below. We’ll look into it and respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

14. Contact us
Privacy Officer
she wear
Email: info@shewear.com.au
Phone: 07 3607 0521
Post: 358 Melton Road, Northgate QLD 4013

15. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.

Last updated: 23 October 2026